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FAQs
We ship globally! We offer reliable FREE shipping to all international destinations. You can view all available shipping methods, estimated delivery times, and final costs for your order on the checkout page.
Delivery Time: Delivery time depends on whether your order is domestic (within the U.S. or Canada) or international.
- U.S. & Canadian Orders: Orders are processed within 1-3 business days and delivered within 7-14 business days total from the order date.
- International Orders: Delivery typically takes 14-31 business days from the order date. Delivery times may vary by country and can be affected by customs processing.
We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.
Tracking Your Order
- Email Notification: We will send a shipping confirmation email with your tracking number and a direct link to the carrier's tracking page as soon as your order has shipped.
- Order Status Page: You can also check the status of your order at any time by visiting your Order Status Page.
What if I don't see my tracking number?
Please allow up to 2 business days after receiving your shipping confirmation for the tracking information to update. If it has been longer than 2 business days and your tracking still shows no movement, please use your tracking number on our "Order Tracking" page or contact our support team at csean0774@gmail.com for assistance.
Yes, absolutely! We love helping you send the perfect gift.To ensure a smooth delivery and a wonderful surprise, please follow these steps at checkout:
- Billing/Email: Enter your own email address to receive the order confirmation, tracking updates, and billing summary.
- Shipping: Enter the recipient's name and shipping address for the delivery.
Our 30-Day Happiness Guarantee: We want you to be completely satisfied with your purchase from Luxury Trove. If for any reason you are not, you may initiate a return for a refund within 30 days of the delivery date.
How to Initiate a Return:
- Contact Us: Please email our support team at csean0774@gmail.com with your order number and the reason for the return.
- Return Authorization: We will review your request and send you a Return Merchandise Authorization (RMA) number along with the exact return shipping address.
- Shipping: The item must be shipped back to the address provided. Please do not send your return to the address on your package.
Refunds: Once your return is received and inspected, we will process a full refund to your original method of payment.
Note: The item must be unused and in the same condition that you received it. Please refer to our full Refund Policy Page for more details on exchanges and non-returnable items.